e-Service Management Suite (ITIL Based)
Innovate Software Consulting Inc Ltd.'s e-Service Management Suite (ITIL Based) v1.0 is web-based service management suite, designed for the day to day operations of an IT environment. e-Service Management Suite (ITIL Based) is designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.
Innovate Software Consulting Inc Ltd's e-Service Management Suite (ITIL Based) delivers a feature-rich set of business processes that enhance IT management effectiveness, drive IT operation performance, improve customer satisfaction and provide executive insight into business performance and is completely open to integration with your current IT Management infrastructure.
Innovate Software Consulting Inc Ltd.'s e-Service Management Suite (ITIL Based) v1.0 is supported with Oracle Database 11g R2, Oracle Weblogic 11g R1, Oracle Linux 5.5 or 6 Oracle Solaris 11, Oracle VM 3.0, Oracle Exadata Database Machine, Oracle Business Intelligence Foundation Suite 18.104.22.168. or higher, Oracle Exalogic Elastic Cloud, Oracle SuperCluster and Oracle Exalytics In-Memory Machine.
Capabilities and Features:
- Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations).
- Manage incidents, user requests, planned outages.
- Document IT services and contracts with external providers including service level agreements.
- Export all the information in a manual or scripted manner.
- Mass import (manually and using scripts) or synchronize/federate any data from external systems.
Additional Capabilities and Features:
- A complete CMDB (Configuration management database) allowing IT operation to document IT inventory.
- A Service Desk module allowing IT operation to track end-user requests.
- An Incident management module allowing IT operation to track and communicate about all issues occurring on IT.
- A change management module allowing IT operation to better deal with all the changes occurring.
- A service management module allowing IT operation to document all the contracts and services they have under their control.
- A known error database allows IT operation to document fix for known issue in order to speed resolution process.
- An outage module allows IT operation to document all planned outages and notify concerned contacts.
- Dashboards allow you to quickly get an overview of your IT.
- Ad hock report allows you to control your IT.
- Better manage a more and more complex IT environment.
- Move step by step to an ITIL oriented way to manage your customers.
- Manage the most important asset of your IT : “Documentation”.
To Find out more about Innovate Software Consulting Inc Ltd.'s e-e-Service Management Suite (ITIL Based) v1.0, please contact us via e-mail: Products@innovate-software.com
|Solution Availability||EMEA, NA, APAC, JAPAN|
|Industries||Aerospace and Defense, Automotive, Chemicals, Communications, Consumer Goods, Education and Research, Engineering and Construction, Financial Services, Healthcare, High Technology, Industrial Manufacturing, Insurance, Life Sciences, Media and Entertainment, Natural Resources, Oil and Gas, Professional Services, Public Sector, Retail, Travel and Transportation, Utilities, Wholesale Distribution|
|Oracle Products||Enterprise Edition, MySQL, Standard Edition, Standard Edition One, Application Server, Identity Management, Oracle Fusion Middleware for Applications, Middleware for Fast-Growing Companies, Oracle VM Server for x86, Oracle VM Server for SPARC, Oracle Solaris Containers|
|Company Size Solution is Targeting||Small, Medium, SME & Large Organisations|
|Open Source Solutions||No|